The Smart Crew Call System for Superyachts
The right person. Every time. Automatically.
A crew call system lets guests summon service silently and routes each request to the right crew member automatically. OBEDIO is a smart crew call system that combines a bespoke button, voice-to-text in 100+ languages, and hands-free smartwatch delivery, so the right person responds every time, with full accountability.
A crew call system is the infrastructure that connects a guest request to the crew member who can fulfil it. Traditionally that meant a bell or a pager that signalled "someone needs something" without saying who, where, or what. A modern crew call system captures the actual request, transcribes and translates it, and routes it to the right person based on duty roster and location. OBEDIO does this with a guest-facing button, offline voice-to-text in 100+ languages, and instant delivery to the crew member on duty. Every request is logged, escalated if unanswered, and accounted for, so service never falls through the cracks.
OBEDIO was designed by someone who spent ten years as crew at sea, so the crew call system solves the problems crew actually face. Requests arrive fully transcribed and translated before you move, so one trip replaces three. Hands-free smartwatch delivery means you respond without stopping or looking at your wrist. An automatic duty roster routes calls only to crew on shift, and 3-level escalation guarantees an unanswered call reaches a supervisor and then the captain. The whole crew call system runs offline on a button with a roughly 2 year battery, so it works in any cabin, on any deck, with nothing leaving the vessel.
New to this category? Read our guide on how to choose a crew call system, explore the SmartButton that powers every request, or see the voice intelligence for owners.
Built by someone who was crew. Ten years as an ETO on superyachts. Every frustration, every workaround, every "why doesn't this exist" moment. That became OBEDIO.
Earpiece connected to the watch. A guest request comes in. The watch detects the earpiece and reads the request directly into the crew member's ear. No screen. No stopping. No looking at your wrist. You hear "Please bring still water to the sun deck" - and you're already on your way. Shake your wrist to accept.
Guest speaks into the button
Earpiece reads the translated request
Shake wrist to accept
Button confirms to the guest
Guest speaks into the button in any language. You read the request on your watch, in your language. Tap once to accept. One trip.
Hands full, carrying a tray, mid-service. A call comes in. Shake your wrist. It re-delegates to the next crew member on duty. No screen, no tapping.
Everyone keeps their own device. The software knows your schedule. When your shift starts, calls route to you. When it ends, they stop.
Every request has a priority - Low, Normal, Urgent, or Emergency. Guest calls. No response? It rings again. Still nothing? Escalates to supervisor, then captain. Fully configurable. A request can never fall through.
Send and receive messages from your watch, iPhone, Android, or web app. Silently, discreetly. No internet required. Everything stays on the yacht. Replaces radios completely.
Not another thing to charge. The optimised Wear OS watch lasts up to seven days. A reliable tool, not another liability.
Full request on the watch before you move. Translated. Five AIs cross-checked every word - you get the most accurate transcription possible. Guest profile with preferences, dietary restrictions, and location. You arrive prepared, not guessing. Still unsure? Play back the original audio.
Management dashboard. iPad interface. Interactive vessel map. Everything a chief stew, purser, or captain needs to run service operations.
Every guest request appears as a card with location photo, voice transcript, and priority level. Accept with one tap or delegate to the next crew member. Three levels of automatic escalation ensure nothing is ever missed.
Full duty roster with shift scheduling calendar. Drag-and-drop crew assignment, autofill patterns, morning/afternoon/night shifts. Export, print, notify crew. Everything runs automatically once set up.
Name, cabin, dietary restrictions, allergies, VIP status, check-in date. Every crew member sees who they're serving. Guest status tracking - Expected, Onboard, or Departed - keeps crew aware of active cabins. Filter by status or VIP. Allergy alerts protect your guests.
Monitor all SmartButtons, watches, repeaters, and mobile apps from one screen. Battery levels, signal strength, temperature, connection status, last seen. Device health monitoring shows charging, low battery, and error states - ETOs know if a device is broken or just needs a charge. Configure every button's press actions, LED behaviour, and shake sensitivity.
Map your entire vessel - decks, cabins, common areas, outdoor zones. Assign guests to locations, assign buttons to locations. When a guest presses, crew instantly knows exactly where they are. Photo cards for each area make orientation easy for new crew joining mid-charter.
Direct messages and announcements to any crew member. Works completely offline - no cloud, no signal needed. Reply from any platform: phones, watches, even voice-to-text on the wrist. Priority levels - Normal, High, Urgent - ensure critical messages cut through the noise.
Level 1: Re-alert on-duty crew. Level 2: Notify supervisors and HODs. Level 3: Emergency broadcast to entire crew. Timeouts, roles, and sound intensity - all adjustable.
Every request is logged. Who answered, how long it took, what happened. Activity log provides full audit trail for captains and management. Accountability built in.
